How It Works
How do I rent a tux or suit?
You can rent a tux or suit either in-store or online. To rent online, follow the measurement instructions on our website, then book an appointment. Our stylists will assist you in selecting the perfect tux or suit, for rental.
What if I want to buy my tuxedo or suit?
If you want to buy your tuxedo or suit, you can visit us in-store or book an online appointment. Our stylists will help you select the perfect fit and style. You can try on the options in-store or receive expert guidance online to make your purchase.
How do I get measured?
Use our Digital Measurement Tool from the convenience of your home or visit a professional tailor or men's store to be measured. Make sure to bring along our measurement form to ensure all measurements are taken. Either way, we'll ensure everything fits the way it should.
Can I rent just a few items from you?
If you choose to rent online, at the minimum you must rent a coat and a pant. However, we suggest that you rent a complete outfit for the best value. The rental shirt, vest, tie and basic jewelry are all included in the price of your ensemble.
How far in advance should I rent my tuxedo?
We suggest placing your order 3-6 months in advance to ensure the widest selection of styles and sizes. However, we can accept online events and orders up to 2 weeks prior to your event date. You'll need to be sure to complete all payments and measurements no later than 10 days prior to your date to avoid rush charges.
How much does it cost to rent a tuxedo or suit?
Online tuxedo or suit rental packages start as low as $190 on our website – this price includes coat, pants, shirt, tie, vest and basic jewelry. Personalizing your outfit with accessories such as formal shoes, pocket squares, socks, and suspenders will add to the price of your complete ensemble.
When should I expect to receive my rentals?
Your order will ship approximately 5-10 days before your event date. Be sure to provide us with the shipping address of where you’ll be during that time frame in the checkout process.
When do I need to return the rental items?
Please return your rental items to us on the next business day after your event to avoid late fees. Utilize the original shipping box or the mylar bag included with your shipment to return your items. We’ll include a prepaid shipping label with your shipment.
What should I do to place an order?
To place an order, simply book an appointment, call, email, or fill out the form on our website. Our team will assist you in selecting the perfect tux or suit and help with your order.
Can I get a fabric swatch before I order?
Yes! We offer fabric swatches for tuxedos, suits and accessories. Select up to five fabric samples and we will mail them to you the next business day.
Style, Fit and Measurements
What sizes do you offer?
We offer both men’s and boys’ sizes. Our tuxedo and suit sizes range from a boys’ size 3 to a men’s size 74 long. Available sizing can be found on each product’s webpage.
- Coats: 3 boys’ to 74 long in men’s
- Pant Waist: 18” - 71”
- Shirt Neck: 10” - 27”
- Boys’ Shoe Sizes: 7 Toddler to 5 ½ Boys’
- Men’s Shoe Sizes: 6-18 in Medium and Wide widths
When do I need to submit my measurements?
We ask that all orders are placed and measurements are completed at least 10 days in advance of your event date. You may choose to add your measurements at the time of order, or you can use our Digital Measurement Tool. Failure to provide your measurements prior to this deadline may result in rush fees or a cancellation of your order.
If your order includes items for purchase, measurements or sizes should be entered as soon as possible. Your items can not be reserved until we have received your sizes. Failure to provide your measurements or sizes in a timely manner may result in out of stock items.
What brands do you carry?
We carry designer brands including Michael Kors, Kenneth Cole, Allure for Men, Ike Behar, Mark of Distinction, Tony Bowls, and Stephen Geoffrey.
Do you carry big & tall sizes?
Yes! The majority of our tuxedo and suit styles are available up to a size 66 long. Some coat styles are available up to 74 long. Extra-long sizes are also available.
What are the differences between Slim and Modern Fits?
Any gentleman - including Big and Tall - can wear any of the fits! All of our styles work well with all body types. The only difference between the fits is the tuxedo or suit’s silhouette - how snug or roomy the garment is.
- Modern Fit - Fashion-forward styling with a flattering silhouette
- Slim Fit - Contemporary styling with a slimming appearance
Do you carry ring bearer or kids’ sizes?
Yes! The majority of our tuxedo and suit styles start at a boys’ size 3 and go up to a boys’ 18. Husky sizes are also available from boys’ size 8 to 16.
How do I get measured?
Use our Digital Measurement Tool from the convenience of your home or visit a professional tailor or men's store to be measured. Make sure to bring along our measurement form to ensure all measurements are taken. Either way, we'll ensure everything fits the way it should.
Can I measure myself for a suit or tuxedo?
While it may seem really simple to measure yourself for a suit or tuxedo, it’s next to impossible to acquire accurate measurements. We recommend being professionally measured by a tailor, men’s store or with our Digital Measurement Tool.
Do I need my measurements in hand before I can place an order?
No. You can place your rental order without knowing your measurements. You can choose to use our Digital Measurement Tool or skip the step and come back to it later.
Keep in mind that measurements should be submitted at least 10 days in advance of your event date to reserve your tuxedo or suit. Failure to provide your measurements prior to this deadline will result in rush fees or cancellation of your order.
Can I make changes to the measurements I already submitted?
Yes. Changes to your measurements can be made by contacting our Customer Service Team up to 10 days prior to your event date without additional charges. If your event is less than 10 days away, additional shipping charges may apply.
What if the tuxedo or suit doesn’t fit?
Call our Customer Service Team at (619) 281-4696 within 24 hours after receiving your ensemble so we may make arrangements to send you a replacement item. Our Customer Service Team is available from Tuesday to Thursday from 11:00 AM to 6:00 PM. On Fridays, we are available by appointment only. For weekends, we are open Saturday and Sunday from 10:00 AM to 5:00 PM. Please note, we are closed on Mondays (Central Standard Time).
How does the Digital Measurement Tool work?
It’s super easy! After opening the tool, you simply take two photos of yourself. The tool automatically calculates your measurements.
Order Changes and Cancellations
Can I change my order?
Any changes to your order after it has been placed online can be made by calling our Customer Service Team at (619) 281-4696. Additional charges may apply. Please call as soon as you know a change is needed.
How can I change my measurements?
You can make changes to your measurements by contacting our Customer Service Team up until 10 days prior to your event date without additional charges. If your event is less than 10 days away, additional shipping charges may apply.
How do I cancel my order?
Cancellations can be made by contacting our Customer Service Team at (619) 281-4696. A full refund will be issued if your order is canceled at least 14 days prior to your event date. Any cancellation made within 14 days but prior to shipment will be subject to a cancellation fee of 50% of the order cost. Any cancellations made after your order has shipped will result in no refund, and the full amount of the order will be charged.
Pricing and Payment
How much does it cost to rent a suit or tux?
Online suit or tuxedo rental packages start as low as $190 on our website – this price includes coat, pants, shirt, tie, vest and basic jewelry. Personalizing your outfit with accessories such as formal shoes, pocket squares, socks, and suspenders will add to the price of your complete ensemble.
Do I need to pay a deposit?
When placing your order online, you will be required to pay the full amount of your rental upon order placement.
To reserve a group event, the organizer must pay for at least one member of the event to hold the reservation.
When do I get charged for my rental?
For all rental and purchased items, payment is due in full when an order is placed online.
Can I pay for multiple members of my event
Yes, you can choose to pay for as many members of your party as you like. We do require one paid member to reserve the event and send out member invitations.
Do I get charged for returning my rental late?
There is a late return fee of $20 per day per order. Your rental should be on its way back to us on the first business day after your event. Be sure to use the prepaid shipping label provided to you, so we can track when the package has been scanned into the UPS system. See our Terms of Use for additional information.
What is the charge for damages to rental items?
The non-refundable $10 Accidental Damage Waiver (ADW) fee included in the rental price of your ensemble covers any small stains or minor damage that might occur while the rental is in your possession. If the garment is damaged beyond repair, maliciously damaged (like jumping in a pool), or if you fail to return the product due to lost or stolen merchandise, your credit card will be charged for the retail price of the item(s) damaged or not returned. The ADW does not cover any late return charges. See our Terms of Use for additional information.
If I don’t return all of the rental items, what will I be charged?
You will be charged the replacement cost for any missing items. See our Terms of Use for additional information.
How does the Groom’s Free Promotion work online?
After 6 complete packages have been paid and shipped for the registered event, the groom will receive a full credit for one complete package rental (coat, pant, shirt, vest, tie, shoes), with a maximum value up to $250. The Accidental Damage Waiver, any retail purchases (socks, suspenders, pocket squares, etc.) and taxes on those retail purchase items are not included. Should the groom purchase a coat and pant instead of renting them, the groom will receive free rental accessories, including a shirt, tie, vest or cummerbund, and shoes.
The credit will be issued to the first groom registered for the event when his order and the qualifying number of orders have shipped. The credit will be issued to the credit or debit card the first groom elected to use when placing their order. See our Terms of Use for additional information.
How does the Honor Escort Free Promotion work online?
After 6 complete packages have been paid and shipped for the registered event, the honor escort will receive a full credit for one complete package rental (coat, pant, shirt, vest, tie, shoes), with a maximum value up to $250. The Accidental Damage Waiver, any retail purchases (socks, suspenders, pocket squares, etc.) and taxes on those retail purchase items are not included. Should the honor escort purchase a coat and pant instead of renting them, the honor escort will receive free rental accessories, including a shirt, tie, vest or cummerbund, and shoes.
The credit will be issued to the first honor escort registered for the event when his order and the qualifying number of orders have shipped. The credit will be issued to the credit or debit card the first honor escort elected to use when placing their order. See our Terms of Use for additional information.
What payment methods do you accept?
We accept MasterCard, Visa, AMEX, and Discover credit or debit cards.
What does my payment cover?
Your payment covers all rental and retail purchase charges, a $10 damage waiver per person, and any applicable taxes. Standard shipping is FREE for orders over $99 shipping to an address within the 48 contiguous states. We cover shipping both ways plus the shipping cost for your first replacement, if necessary.
Can I rent my ensemble for an extended period of time?
We can accommodate extended rental periods for an additional fee. Contact our Customer Service Team at (619) 281-4696 prior to placing your order(s) for pricing and availability information.
Will I be charged for any replacement items?
Your first replacement is covered at no cost to you provided you call us within 24 hours of receiving your order. However, additional fees may be incurred the longer you wait to notify us of any needed replacements. Should you need a second replacement shipment, additional charges may apply. See our Terms of Use for additional information.
Do you have any specials for ring bearers?
The majority of our styles are available in children’s sizes. However, we do not currently offer any discounts on orders for children’s sizes.
Shipping
When will my order ship?
Your rental items will ship approximately 5-10 days before your event date. Purchase items will ship within 2-7 business days after the order has been placed and measurements are received. Be sure to provide us with the shipping address where you will be during that time period in the checkout process.
How much do you charge for shipping?
Standard shipping is FREE for online orders over $99 shipping to an address within the 48 contiguous United States. We cover shipping both ways plus the shipping cost for your first replacement, if necessary.
Late orders may be charged a rush fee of $20-$60 in addition to expedited shipping costs and will be quoted on an order by order basis.
Can I place a rush order?
In most instances, we can accept Rush Orders assuming your requested styles and sizes are available. Please call our Customer Service Team at (619) 281-4696 as soon as possible to place a Rush Order. If your order is placed 10 or fewer days prior to the event date, you can expect to pay a rush fee of $20-$60 plus any expedited shipping costs.
Do you ship outside of the contiguous United States?
Currently, no. However, we can ship to any residence, hotel or venue in the contiguous U.S. Ensembles must also be returned from the contiguous U.S.
Do you ship to P.O. Boxes or APO/FPO addresses?
At this time we are unable to ship to P.O. Boxes, APO/FPO, or internationally.
How will my order be shipped?
Your order will be shipped ground UPS or FedEx as long as time allows. If your order is placed 14 days or less before the event, it may require rush shipping in which case you would be charged for any expedited shipping.
Where should I ship my order?
You should ship your order to the address you will be at 5-10 days before your event. This will allow you to have enough time to try on the items and request a replacement if there are any fit issues.
Can you accommodate a destination wedding?
Yes. Your order will arrive 5-10 days prior to your event. When entering your shipping address during the checkout process, be sure to give us the address where you will be during that time period, whether it's your home or the destination city. We can ship anywhere within the contiguous United States. We currently don't ship to Hawaii, Alaska, U.S. territories, or outside the United States.
Does someone need to be home to receive my order?
No. Orders are shipped via UPS or FedEx and do not require a signature for delivery.
Exchanges and Returns
My purchase items don't fit. How do I exchange or return them?
Contact our Customer Service team for help with the return or exchange.
When do I need to return the rental items?
Please return your rental items to us on the next business day after your event to avoid late fees. Utilize the box your items arrived in and return using the prepaid shipping label included in your shipment.
Where do I return my items?
Return the box or bag to your nearest UPS drop-off location. These locations include any UPS Drop Box, UPS Store® location, UPS Customer Center, UPS Authorized Shipping Outlet, UPS Driver or Staples® location. There is no charge to drop off a prepaid return package.
How can I extend my rental?
We do offer a discounted rate for extended rentals. Contact Customer Service to request an extended rental and avoid late fees.
How do I return the replacement items shipped to me separately?
Include all of the garments, including any replacement items you may have received, in the original shipping box or mylar bag before sending it back to us. The box and mylar bag are designed to hold additional items. Don't worry about stuffing them full; we'll clean and press everything when it's returned!
What if I can’t return the items on the return date?
Ask a family member or a member of your party to gather the ensemble(s) and deliver them to the UPS drop-off location for you.
If I lose the rental, what happens?
You will be charged the replacement cost for any missing items. See our Terms of Use for additional information.
How do I get a new return label?
If you’ve misplaced your return shipping label, Contact Customer Service to request one.
Should I keep any of the items?
If you purchased any of the items in your ensemble, you are entitled to keep them. Items generally purchased might include socks, suspenders, pocket squares, belts, etc.
Do I need to have the rental cleaned before returning it?
No. Simply ship all the garments back to us, and we will take care of cleaning them.
I really like my ensemble and want to keep it. Is this possible?
Possibly! We may be able to sell you the item(s) you wore or something very similar depending on availability. Contact our Customer Service team to discuss your needs.
I left an item in the pocket of my ensemble. How can I get it back?
While we are not responsible for any personal property left in a returned rental, contact our Customer Service team. We'll see what we can do to locate your item.
Receiving Your Ensemble
Why did I receive the purchased items separately from the rental items?
If you choose to purchase items during the checkout process such as coats, pants, shirts, vests, ties, or shoes, you can expect to receive them shortly (generally 3-7 business days) after your order is placed as long as inventory is available and measurements are provided. Try on your items as soon as you receive them and request any exchanges or returns within 60 days of the original purchase date.
Your rental items will ship approximately 5-10 before the event date.
What should I do once I receive my order?
Try on your ensemble within 24 hours of receiving it. Try on every item and make sure you are satisfied with the fit and overall look. Check out our blog about how to try on your suit or tuxedo.
If something isn’t right, contact our Customer Service team immediately. If you're satisfied with how everything looks, hang up your ensemble until the big day.
An item does not fit or is damaged, what should I do?
Call our Customer Service Team at (619) 281-4696 within 24 hours after receiving your ensemble so we may make arrangements to send you a replacement item.
When will my order arrive?
Your rental items will ship approximately 5-10 days before your event date. Purchase items will ship within 2-7 business days after the order has been placed and measurements are received. Be sure to provide us with the shipping address where you will be during that time period in the checkout process.
What if my suit or tuxedo arrives wrinkled?
You may see some small wrinkles in your garments after shipment... especially during the warmer months. We suggest removing your ensemble from the garment bags and hanging them in a cool location as soon as they arrive. In most cases, the wrinkles should fall out after a few hours. If you are experiencing major wrinkle issues after hanging the tuxedo for a few hours, you can visit a professional dry cleaner to have the garment steamed.
Replacements
Will I be charged for any replacement items?
Your first replacement is covered at no cost to you, provided you call us within 24 hours of receiving your order. Additional fees may be incurred for replacement requests after this time period and/or if you need a second replacement shipment. See our Terms of Use for additional information.
Does my replacement order have to be sent to the same address as my original order?
No, you can choose to have your replacement item(s) shipped to any address within the 48 contiguous United States.
Some of my rental items don't fit. What should I do?
Call our Customer Service Team at (619) 281-4696 within 24 hours after receiving your ensemble so we may make arrangements to send you a replacement item. Our Customer Service Team is available from Tuesday to Thursday from 11:00 AM to 6:00 PM. On Fridays, we are available by appointment only. For weekends, we are open Saturday and Sunday from 10:00 AM to 5:00 PM. Please note, we are closed on Mondays (Central Standard Time).
I am missing an item from my order. What should I do?
Please be aware that if you have a mixture of rental and purchased items on your order, the items may ship separately and at different times. Any purchased items will be shipped at the time of order (usually arriving in 3-7 business days). Rental items will ship 5-10 business days prior to the event date.
For questions on when specific items should arrive, please contact our Customer Service Team at (619) 281-4696.
Wedding Groups
When should I start planning my group event?
We suggest placing your order 3-6 months in advance to ensure the widest selection of styles and sizes. However, we can accept online events and orders up to 2 weeks prior to your event date. You’ll need to be sure to complete all payments and measurements no later than 10 days prior to your date to avoid rush charges.
Can I make changes to my wedding group members’ styles?
Yes, changes can be made to your group members’ looks until they have paid for their order by returning to the event to add or edit the looks assigned to them.
After a member has paid for the order, you can contact our Customer Service Team at (619) 281-4696 to make changes up to 10 days prior to the event without additional charges. If your event is less than 10 days away, additional shipping charges may apply.
Can my wedding party members decide which items they want to rent or purchase?
Yes! For those items available to rent or purchase, your wedding party members can choose their preferred option at checkout.
Do you offer discounts for wedding parties?
After 6 complete packages have been paid and shipped for the registered event, the groom will receive a full credit for one complete package rental (coat, pant, shirt, vest, tie, shoes), with a maximum value up to $250. The Accidental Damage Waiver, any retail purchases (socks, suspenders, pocket squares, etc.) and taxes on those retail purchase items are not included. Should the groom purchase a coat and pant instead of renting them, the groom will receive free rental accessories, including a shirt, tie, vest or cummerbund, and shoes.
The credit will be issued to the first groom registered for the event when his order and the qualifying number of orders have shipped. The credit will be issued to the credit or debit card the first groom elected to use when placing their order. See our Terms of Use for additional information.
Do you offer sizes to accommodate everyone in my party?
Absolutely! We offer both men’s and boys’ sizes. Our tuxedo and suit sizes range from a boys’ size 3 to a men’s size 74 long. Available sizing can be found on each product’s webpage.
- Coats: 3 boys’ to 74 long in men’s
- Pant Waist: 18” - 71”
- Shirt Neck: 10” - 27”
- Boys’ Shoe Sizes: 7 Toddler to 5 ½ Boys’
- Men’s Shoe Sizes: 6-18 in Medium and Wide widths
Can I set up an event for my wedding party members if I’m not renting or buying myself?
Yes, most certainly. You do not need to be a renting member to organize an event.
Can I pay for some or all of my wedding party members?
Yes, you can choose to pay for as many members of your party as you like. We do require one paid member to reserve the event and send out member invitations.
Can I track my wedding members’ progress?
Yes, once your event has been reserved, you can track the progress of your wedding party members anytime by clicking the Track Progress button in your event.
Formalwear Etiquette
How do I put on the cufflinks and studs?
Great question! Just follow the quick tips in this video for how to put on the cufflinks and studs.
How do you fold a pocket square?
There are lots of different ways on how to fold a pocket square, but here's a video that shows the easiest ways to fold a pocket square.
How do I try on my suit or tuxedo?
Watch this video for tips on how to try on your suit or tuxedo.
How do you tie a bow tie?
Fortunately, it’s easier than it might look. You can learn how to tie a bow tie in this video.
How do you take tux and suit measurements?
Use our Digital Measurement Tool from the convenience of your home or visit a professional tailor or men's store to be measured. Make sure to bring along our measurement form to ensure all measurements are taken. Either way, we'll ensure everything fits the way it should. To learn more about your options, click here.
How do I adjust my rental trousers?
Follow the instructions in this video to adjust your rental trousers.
How do I know if my shirt fits?
Your shirt collar should fit comfortably around your neck without pinching. If you can slip more than one finger between the collar and your neck, your shirt is too big. If no fingers fit, your shirt is too small.
With your arms at your sides, your shirt’s sleeves should end about an inch past the wrist bone, so you can see the ends of the sleeve when wearing a coat.
You can check out this video for a visual lesson on how to try on your shirt.
How much of the shirt sleeve should show under the coat?
Shirt sleeves should extend one quarter to one half inch beyond the jacket’s sleeves.
How do I know if my pants fit?
You can follow these guidelines on how to try on your suit or tuxedo pants.
How do I know if my coat fits?
In this video, we discuss how to try on your suit or tuxedo coat.
How do you wear a pre-tied tie?
This video will show you how to adjust your pre-tied bow tie or windsor tie.
How do I adjust my rental vest?
This video will show you how to adjust your rental vest.
Do the wing tips of the shirt go above or behind the bow tie?
The tips or flaps on a wing collar shirt should sit BEHIND your bow tie, not on top of it.
Do the pleats of a cummerbund face up or down?
Cummerbunds should be worn with the pleats facing up.
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